I cannot see the details of my bills

[Rodoss]

I used to be able to download my Bills, not anymore. Also they are not posted. Respond to emails are also taking quite a lot of time. Still not response to my email either.

[caesarome]

@Rodoss 

You say you can't view your bill so what happens if you use this link:

https://www.sky.com/mobile-bill

[Rodoss]

Already tried. Does not work for me, as the account restricted.  It seems to me that this way of opting  out Sky customers to reach their earlier bills with a precondition of registering for a direct debit is against the Consumer Rights Act 2015. Cannot provide a direct debit unless SKY allows me to access my previous bills, issued a couple of months ago.

[caesarome]

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@Rodoss wrote:
Already tried. Does not work for me, as the account restricted

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Are you saying you are seeing a restricted message and if you are all your Sky services working OK ?

[Rodoss]

Partly I can receive SMSs. By the way the balance is '0' . I do not owe a penny, yet it is restricted.

[caesarome]

Can you answer my question about your services, are they working so are you just seeing this restricted message when trying to view your account ?

[Rodoss]

Only receiving SMS works. I did not make a call ever since. I saw this restricted message when I logged into my account. Thanks

[caesarome]

Ignoring the sms and the restricted message, is your Sky Mobile working so can you make and receive calls ?