I cannot activate new sim card (saying I am not the account holder, but I am)

[Vonnie5]

I've received my first time new sky mobile sim in the post. When i select 'activate sim' it says "this page is restricted - sorry, you cannot view this page because you are not the account holder". However, I am the account holder. It won't let me go any further. I have my physical sim card plus my sim activation code and sim number but there is nowhere for me to input this information. The sky mobile is an additional product on my existing broadband and tv account. I need this resolved a.s.a.p. Thank you.

[caesarome]

@Vonnie5 

The quickest way to get this sorted is by using another phone to call Sky as they should be able to activate it for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.