I cannot activate my new SIM card

[stoney7]

I am trying to activate my new phone and SIM card but cannot link my sky id therefore cannot activate the SIM card 

[caesarome · Accepted solution]

We can arrange some help via here tomorrow if you want regarding the linking of your account so let us know if you are happy to be contacted via a chat message on here. 

[Aljon]

I cannot link my SkyID and I receive error activating my sim

[caesarome]

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@Aljon wrote:
I cannot link my SkyID 

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@Aljon 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Aljon]

Yez please i need some assistance from your team ragarding this matter.

[SKY1992bf]

@Aljon  You need to click on the chat bubble at the bottom of your screen when logged onto the forum to chat directly to sky 

[Aljon]

I need help pls

[caesarome]

@Aljon 

Help has been given, click on the chat bubble at the bottom of the page.

[Kully5]

Cant link sim to account, details all correct but keeps saying theres a error and try again later.....have been trying now for 7 hours

[caesarome]

@Kully5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Donnasim3]

I need help with too, again information correct but keep getting error message.....new sim card and 36hrs later still trying!

[Kirving]

Cant link sim to account, details all correct but keeps saying theres a error and try again later