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Discussion topic: I cannot activate my new SIM card

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This message was authored by stoney7 This message was authored by: stoney7

I cannot activate my new SIM card

I am trying to activate my new phone and SIM card but cannot link my sky id therefore cannot activate the SIM card 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: I cannot activate my new SIM card

Posted by a Superuser, not a Sky employee. Find out more

We can arrange some help via here tomorrow if you want regarding the linking of your account so let us know if you are happy to be contacted via a chat message on here. 

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: I cannot activate my new SIM card

Posted by a Superuser, not a Sky employee. Find out more

We can arrange some help via here tomorrow if you want regarding the linking of your account so let us know if you are happy to be contacted via a chat message on here. 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Aljon This message was authored by: Aljon

Re: I cannot activate my new SIM card

I cannot link my SkyID and I receive error activating my sim
This message was authored by caesarome This message was authored by: caesarome

Re: I cannot activate my new SIM card

Posted by a Superuser, not a Sky employee. Find out more

@Aljon wrote:
I cannot link my SkyID 


@Aljon 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I cannot activate my new SIM card

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Aljon This message was authored by: Aljon

Re: I cannot activate my new SIM card

Yez please i need some assistance from your team ragarding this matter.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: I cannot activate my new SIM card

Posted by a Superuser, not a Sky employee. Find out more

@Aljon  You need to click on the chat bubble at the bottom of your screen when logged onto the forum to chat directly to sky 


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This message was authored by Aljon This message was authored by: Aljon

Re: I cannot activate my new SIM card

I need help pls

This message was authored by caesarome This message was authored by: caesarome

Re: I cannot activate my new SIM card

Posted by a Superuser, not a Sky employee. Find out more

@Aljon 

Help has been given, click on the chat bubble at the bottom of the page.

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Kully5 This message was authored by: Kully5

Re: I cannot activate my new SIM card

Cant link sim to account, details all correct but keeps saying theres a error and try again later.....have been trying now for 7 hours

This message was authored by caesarome This message was authored by: caesarome

Re: I cannot activate my new SIM card

Posted by a Superuser, not a Sky employee. Find out more

@Kully5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Donnasim3 This message was authored by: Donnasim3

Re: I cannot activate my new SIM card

I need help with too, again information correct but keep getting error message.....new sim card and 36hrs later still trying!
This message was authored by Kirving This message was authored by: Kirving

Re: I cannot activate my new SIM card

Cant link sim to account, details all correct but keeps saying theres a error and try again later

This message was authored by in+jersey This message was authored by: in+jersey

Re: I cannot activate my new SIM card

Can't  make my card work 

This message was authored by caesarome This message was authored by: caesarome

Re: I cannot activate my new SIM card

Posted by a Superuser, not a Sky employee. Find out more

@in+jersey 

More details are required like what card and what are you trying to do ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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