I can't get my old number transfered to sky mobile

[Jamescarrey]

Every time I try to get my old number transfered from Vodafone to sky it give me an error message I don't know why please can this get sorted out quickly please

[63johnw · Accepted solution]

Hi @Jamescarrey  you aren't talking to sky CS here so nothing will get sorted as a result of your post. Call sky on 150 from your new sky sim so they can look into this for you. 

[Baradona]

I had a similar issue and I contacted sky mobile through their messaging service.  It turned out I was selecting prepay when I should have been slecting bill pay for my current mobile provider GoMo.  I presumed it was a prepay service as I just has a rolling contract by month.  Anyhow, once this was amended the number transferred over with no issue.

In all it took about 15 minutes of messaging back and forward, mainly confirming details, for the issue to be resolved and my number to transfer.

I was going mad trying to figure out what the issue was and sounds similar to issues others are having, so hope this helps.