I can’t activate my new sim as it’s not recognising my 6 digits of my bank account

[Simone15]

Everytime I try to activate my sim it's not recognising the last 6 digits of my bank account number.

[caesarome]

I take it you are trying to link your account when it is asking for these details ?

[Simone15]

Yes trying to link my account

[caesarome]

@Simone15 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Simone15.