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Discussion topic: I can receive texts but I cant send/reply to text messages with my samsung G20 + 5G phone

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This message was authored by: Kram1951

I can receive texts but I cant send/reply to text messages with my samsung G20 + 5G phone

I can receive texts but I cant send/reply to text messages with my samsung G20 + 5G phone. I have cleared data and cache and reset mobile network settings. But still cannot send texts. Any advice would be greatly appreciated. Thanks. Mark

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This message was authored by: 63johnw

Re: I can receive texts but I cant send/reply to text messages with my samsung G20 + 5G phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kram1951  have you tried a replacement sim ?

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This message was authored by: Andaisy

Re: I can receive texts but I cant send/reply to text messages with my samsung G20 + 5G phone

I have had the same problem for over 2 weeks now.  I have spoken to Sky 4 times now and the last call was to the complaints department and was told that there is a national problem and they are working on it.  The last call told me that it would be fixed within 3 days - that was 5 days ago.  I am at my wits end and I really don't know what to do now.  

This message was authored by: caesarome

Re: I can receive texts but I cant send/reply to text messages with my samsung G20 + 5G phone

Posted by a Superuser, not a Sky employee. Find out more

When you speak to them again ask

them to send you a replacement sim to see if that fixes it for you.

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This message was authored by: Andaisy

Re: I can receive texts but I cant send/reply to text messages with my samsung G20 + 5G phone

It isn't the sim my daughter is also with Sky mobile and she has the same issue.

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