I can not get on to my sky mobile account it just keeps saying that it is already linked

[robert197622]

my sky mobileis saying that is saying it is  already linked 

this issiue as being going on fior nearly a year now i have run out of data 

but my roll back as got loads of saved data 

wich i can not accsess so now i have no internet when im on the go 

all because i can not access my account 

[caesarome]

@robert197622 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @robert197622.