I am unable to link sky mobile to my sky id account

[AidanH17]

Thanks a lot 

[Greenfingers001]

Thanks for escalating this. We’ve sent @AidanH17 an invite to chat.

[Lisa-P1987]

Update - After speaking to the customer and checking the ID, we found they needed to call our specialist Sky ID team to rectify the issue 🙂

[stemoorgl22]

when I was finishing the payment side of the contract it sent me to page where I had to link my sky account too my phone. put in what I they wanted . like my last name,post code,and last six digits of my 

account for my bank. but it sayed  my name was not the one on the account tried it with another . but got the same answer?. so no phone until I can put it. phooo!!!.

[Gucciiii]

Same, ngl ive been trying to link my mobile to steam and it doesnt let me everything goes smoothly until it says: succesfully unlinked from sky account

[caesarome]

@Gucciiii 

You should be linking your mobile account to your Sky ID so is this what you have been trying to do as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account