I am unable to link sky mobile to my sky id account

[AidanH17]

I have been trying to link an existing account within the my sky app however it always says there's a technical problem when I know I've input the correct surname, postcode and account digits 

[caesarome]

@AidanH17 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this.  We have sent an invite to AidanH17.

[AidanH17]

Hi there I appreciate your help earlier how I have logged into the account that was supposed to be linked to the mobile account and still nothing is showing, not even the TV subscription 

[caesarome]

@AidanH17 

You need to tell them about this on the chat.

[AidanH17]

Yeah but the chat thing has disappeared since 2 hours ago 

[caesarome]

It was only sent to you at 9am this morning so do you not see the bubble at the bottom of this page ?

[AidanH17]

Yes and I spoke to someone who gave the solution of signing into the account that's meant to be linked to the mobile account however it is not 

[AidanH17]

Sorry I didn't fully read your message. The bubble has disappeared due to the chat concluding. However the solution provided to me has not worked hence why I am reaching out once again 

[stemoorgl22]

I was bying a phone and at the end it wanted me to link my account did what you said you did and it just said hoops. something went rong or sumthing like the I tried phoning them but just ended back online  getting know were what shall  I do?

[caesarome]

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@AidanH17 wrote:

Sorry I didn't fully read your message. The bubble has disappeared due to the chat concluding. However the solution provided to me has not worked hence why I am reaching out once again 

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What was the solution provided ?

@stemoorgl22 wrote:

I was bying a phone and at the end it wanted me to link my account did what you said you did and it just said hoops. something went rong or sumthing like the I tried phoning them but just ended back online  getting know were what shall  I do?

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@stemoorgl22 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[AidanH17]

Just to log into the account where the mobile device was supposed to be linked to which is the one that pays the bill. I did this after the chat and still had the issue where nothing was showing up and with linking the mobile account.

[caesarome]

Do you want the chat team to contact you again or do you want to try calling, 150 being the free number to call Sky on ?

[AidanH17]

If they could contact me again using the chat bubble that would be brilliant thanks

[caesarome]

I have alerted them to your latest post, it will not be until sometime tomorrow morning that they get in contact now.