I am trying to checkout a mobile phone in my basket and there is nowhere to click to complete purcha

[angelbeth]

I am trying to purchase on a monthly plan a mobile phone it is now sitting in my basket and I cannot checkout. I am already a Sky customer and just wanted to change my phone to another so do not need sim as already have. Can someone please help?

Thank you Angie

[caesarome · Accepted solution]

Have you tried using a different web browser or device, if neither of these help then give Sky a call as they will be able to place the order for you.

[Martincougs]

It's doing it for me some six months later, guess it's time to go order a phone elsewhere ? 

[caesarome]

It is up to you what you do but if it still does the same with another browser and you don't want to call then perhaps going elsewhere is an option.

[Martincougs]

I'm deaf so cannot call. Thank you thought super hearing user.

[caesarome]

@Martincougs 

Have your registered yourself with Sky's accessibility services because when you have there are other ways that you can get in contact with Sky including a messenger service that is open from 9am in the morning as you can see here:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers