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Discussion topic: I am leaving sky and it says sky handset charge off £238 but i didnt take a phone out

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Message posted on ‎07 Feb 2025 05:06 PM

I am leaving sky and it says sky handset charge off £238 but i didnt take a phone out

Hi there

I didn't have a  package for a phone but it's saying I owe 239 and this will be taken out as normal but I only ever got a sim deal 

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Avatar for PandJ2020
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Message posted on ‎07 Feb 2025 05:12 PM

Re: I am leaving sky and it says sky handset charge off £238 but i didnt take a phone out

Posted by a Superuser, not a Sky employee. Find out more

What do your bills show?  We can't see them...

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎07 Feb 2025 05:14 PM

Re: I am leaving sky and it says sky handset charge off £238 but i didnt take a phone out

Posted by a Superuser, not a Sky employee. Find out more

@IMM_ 

Can you post an image of this bill and if you do blank out phone/account/credit numbers.

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Message posted on ‎07 Feb 2025 06:57 PM

Re: I am leaving sky and it says sky handset charge off £238 but i didnt take a phone out

I haven't got the bill yet and it's just an email 

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Message posted on ‎07 Feb 2025 07:00 PM

Re: I am leaving sky and it says sky handset charge off £238 but i didnt take a phone out

Screenshot_20250207_185922_Email.jpg

 

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Message posted on ‎07 Feb 2025 07:00 PM

Re: I am leaving sky and it says sky handset charge off £238 but i didnt take a phone out

Done thank you it's not a bill yet just email

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Message posted on ‎07 Feb 2025 07:18 PM

Re: I am leaving sky and it says sky handset charge off £238 but i didnt take a phone out

Posted by a Superuser, not a Sky employee. Find out more

@IMM_ 

When is your next bill due to be paid or what is your billing date each month ?

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