I activated my first sim wrong so I ordered a replacement and activated that one, but it’s not work

[Natacha1996]

I've activated my original sim that came with my phone but I waited over 24 hours and it didn't work so I ordered. New sim and I'm a little worried this one isn't going to work either. Does anyone have any advice as I have a baby and can't afford to not have signal for much longer than I have to 

[caesarome]

Have you activated the second sim and if so is it working ?

Is the first sim you activated still not working ?

[Natacha1996]

First sim still isn't working no 

[caesarome]

And the second sim, is that now working ?

[Natacha1996]

I have activated my second sim but I don't know how long it wlll take to start working 

[Natacha1996]

Second sim isn't working too 

[caesarome]

As neither sim has activated you are going to need to speak to Sky support about this so if you don't have another phone you can use then you can call contact them via X (Twitter) or Facebook Messenger.

[Natacha1996]

Perfect it'll have to be on messenger as I don't have twitter. What do I need to do to contact them 

[caesarome]

You will need your account number to hand as they might ask you for this,

[Natacha1996]

How will I find my account number 

[caesarome]

It will be shown via your online account or via the MySky app.

[Natacha1996]

I've found it thank you, how do I get in contact with sky via messenger. Is there a link I need? 

[caesarome]

Do you use Facebook if so search for Sky and contact them via messenger.

[Natacha1996]

Perfect thank you so much again 😊