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Discussion topic: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

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This message was authored by Laura5210 This message was authored by: Laura5210

How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Hi, I came home from Morocco and realised I'd lost my Sky sim for my phone. I used a friends phone to order a new sim to be sent out before they left after returning me home from the airport. In the meantime I can only WhatsApp and email - which is a huge disability but not my only one, if you get my point. After a couple of weeks I realised for some reason my replacement had obviously " gone a drift " as much of my post does - for other reasons ??? , but not helped by the fact that for other reasons unknown to myself the post person where I live still continues to put my post and my 4 neighbour's post in a small outhouse next to the main house near the entrance to a farm that I live on. This is despite the fact that all 5 of us have new doors with brand new letterbox's in our doors now, myself being the first one, over a year ago now. 
I have tried, in vain, multiple time to explain to the chat bot that I simply need " a replacement Sim ", " replace Sim", " replace nano sim"   " replace Sim please " etc etc to no avail and every way I possibly can on WhatsApp, email, the internet in any form and I'm still here over 6 weeks later with no luck so I'm going to cancel the sim and purchase a new one but Dear God it should be an easy thing to do !!!!!!!!!!

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This message was authored by caesarome This message was authored by: caesarome

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Posted by a Superuser, not a Sky employee. Find out more

@Laura5210 

See if you can order the replacement from this link:

 

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

 

If you can't the when you call say nothing when asked anything by the bot.

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Laura5210
Topic Author
This message was authored by Laura5210 This message was authored by: Laura5210

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Thanks but I've tried that and it doesn't work.

This message was authored by caesarome This message was authored by: caesarome

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Posted by a Superuser, not a Sky employee. Find out more

Then you will have to try calling again and I said above try saying nothing when asked anything by the bot.

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This message was authored by morky69 This message was authored by: morky69

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

How to order a replacement SIM

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Posted by a Superuser, not a Sky employee. Find out more

@morky69 

You would need to contact Sky. See this link 

https://www.sky.com/help/articles/replacement-sim


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Posted by a Superuser, not a Sky employee. Find out more

@morky69 

Try this link:

 

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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