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Discussion topic: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

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This message was authored by Laura5210 This message was authored by: Laura5210

How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Hi, I came home from Morocco and realised I'd lost my Sky sim for my phone. I used a friends phone to order a new sim to be sent out before they left after returning me home from the airport. In the meantime I can only WhatsApp and email - which is a huge disability but not my only one, if you get my point. After a couple of weeks I realised for some reason my replacement had obviously " gone a drift " as much of my post does - for other reasons ??? , but not helped by the fact that for other reasons unknown to myself the post person where I live still continues to put my post and my 4 neighbour's post in a small outhouse next to the main house near the entrance to a farm that I live on. This is despite the fact that all 5 of us have new doors with brand new letterbox's in our doors now, myself being the first one, over a year ago now. 
I have tried, in vain, multiple time to explain to the chat bot that I simply need " a replacement Sim ", " replace Sim", " replace nano sim"   " replace Sim please " etc etc to no avail and every way I possibly can on WhatsApp, email, the internet in any form and I'm still here over 6 weeks later with no luck so I'm going to cancel the sim and purchase a new one but Dear God it should be an easy thing to do !!!!!!!!!!

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This message was authored by caesarome This message was authored by: caesarome

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Posted by a Superuser, not a Sky employee. Find out more

@Laura5210 

See if you can order the replacement from this link:

 

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

 

If you can't the when you call say nothing when asked anything by the bot.

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Laura5210
Topic Author
This message was authored by Laura5210 This message was authored by: Laura5210

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Thanks but I've tried that and it doesn't work.

This message was authored by caesarome This message was authored by: caesarome

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Posted by a Superuser, not a Sky employee. Find out more

Then you will have to try calling again and I said above try saying nothing when asked anything by the bot.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by morky69 This message was authored by: morky69

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

How to order a replacement SIM

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Posted by a Superuser, not a Sky employee. Find out more

@morky69 

You would need to contact Sky. See this link 

https://www.sky.com/help/articles/replacement-sim


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: How to get a replacement sim sent out when you can only use WhatsApp or email. ?

Posted by a Superuser, not a Sky employee. Find out more

@morky69 

Try this link:

 

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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