23 Oct 2024 05:49 PM
Hi, how do I make a complaint about how poor the 5G/4G/3G/Wifi signal strength is when using my mobile phone? Whether I am at home or out and about? On my commute to work via train, the signal is so poor for the entire journey that I give up using it. The phone can indicate 5G signal strenth and full mobile signal, yet all I find is the spinning wheel on all media and internet pages failing to load.
Even at home over wifi I am not finding that media constantly freezes and I get the spining wheel.
I am absolutely eating through data even when working from home, which is even more concerning because it means that even when conncected to wifi the data is being used.
I am also finding that work calls (zoom etc) are becoming more of a problem, constantly freezing and cutting out when using my laptop over wifi when I never used to have that problem.
To be honest, I pay a fortune for Sky, with the TV, broadband and multiple mobile phone contracts and the level of service is shockingly bad. I can't even tell you how many times the Sky Q boxes have to be reset.
What tops it off is not even having an easy mechanism by which to complain!
23 Oct 2024 05:51 PM
I made a typo
Even at home over wifi I am not now finding that media constantly freezes and I get the spining wheel.
23 Oct 2024 06:13 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Matt190 if your phone is having issues when on WiFi and data then that would suggest a phone issue as if it was a sky mobile issue then the phone should be ok on WiFi. Try disabling mobile data when on WiFi and that will at least force the phone to just use WiFi.
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