How to complain about the appalling internet and mobile signal strength

[Matt190]

Hi, how do I make a complaint about how poor the 5G/4G/3G/Wifi signal strength is when using my mobile phone? Whether I am at home or out and about? On my commute to work via train, the signal is so poor for the entire journey that I give up using it. The phone can indicate 5G signal strenth and full mobile signal, yet all I find is the spinning wheel on all media and internet pages failing to load. 

Even at home over wifi I am not finding that media constantly freezes and I get the spining wheel.  

I am absolutely eating through data even when working from home, which is even more concerning because it means that even when conncected to wifi the data is being used. 

I am also finding that work calls (zoom etc) are becoming more of a problem, constantly freezing and cutting out when using my laptop over wifi when I never used to have that problem.

To be honest, I pay a fortune for Sky, with the TV, broadband and multiple mobile phone contracts and the level of service is shockingly bad. I can't even tell you how many times the Sky Q boxes have to be reset. 

What tops it off is not even having an easy mechanism by which to complain!

[Matt190]

I made a typo 

Even at home over wifi I am not now finding that media constantly freezes and I get the spining wheel.  

[63johnw]

Hi @Matt190  if your phone is having issues when on WiFi and data then that would suggest a phone issue as if it was a sky mobile issue then the phone should be ok on WiFi. Try disabling mobile data when on WiFi and that will at least force the phone to just use WiFi. 

[Matt190]

Unfortunately not my phone as it is also my wife's phone and my laptop. 

[jode81]

my web pages dont load at all, freezes and if it does load it takes ages, were talking a few minutes, all over aspects like whatsapp and basic calls are fine, but soon as i touch safari it falls apart

[VoodooSue]

Hi 

I'm having the same issue 

Did you get yours sorted?