Discussion topic: How long does it take to provide a tracking update?

This message was authored by: AMAADFAISAL4428 · ‎12 Feb 2024

Recently purchased a Samsung tablet like an hour ago order has gone through but I have not been billed yet and cannot see that I have purchased anything how long does it take for that to process?

This message was authored by: Daniel0210 · ‎12 Feb 2024

@AMAADFAISAL4428

May not be today but after the two credit checks have been completed (it may take longer over a weekend) the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from DPD which will have details of your 1 hour delivery time slot.

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This message was authored by: caesarome · ‎12 Feb 2024

@AMAADFAISAL4428 wrote:

Recently purchased a Samsung tablet like an hour ago order has gone through but I have not been billed yet

Billing doesn't start until you receive it:

https://www.sky.com/help/articles/your-first-sky-mobile-bill

So it is 3 days after activation or up to 13 days if paying by direct debit.

Ut can take up to 24 hours to appear on your account.

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Discussion topic: How long does it take to provide a tracking update?

How long does it take to provide a tracking update?

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