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Discussion topic: How long does it take to provide a tracking update?

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This message was authored by AMAADFAISAL4428 This message was authored by: AMAADFAISAL4428

How long does it take to provide a tracking update?

Recently purchased a Samsung tablet like an hour ago order has gone through but I have not been billed yet and cannot see that I have purchased anything how long does it take for that to process?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How long does it take to provide a tracking update?

Posted by a Superuser, not a Sky employee. Find out more

@AMAADFAISAL4428 

May not be today but after the two credit checks have been completed (it may take longer over a weekend) the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from DPD which will have details of your 1 hour delivery time slot.


▪️ I AM NOT A SKY EMPLOYEE ▪️
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NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: How long does it take to provide a tracking update?

Posted by a Superuser, not a Sky employee. Find out more

@AMAADFAISAL4428 wrote:

Recently purchased a Samsung tablet like an hour ago order has gone through but I have not been billed yet


Billing doesn't start until you receive it:

 

https://www.sky.com/help/articles/your-first-sky-mobile-bill


So it is 3 days after activation or up to 13 days if paying by direct debit.

 

Ut can take up to 24 hours to appear on your account.

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