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Discussion topic: How do i get a network unlock code to allow my new sky sim to work

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This message was authored by AngelaM28 This message was authored by: AngelaM28

How do i get a network unlock code to allow my new sky sim to work

I have a new sky sim which does not work, my samsung is asking for a network unlock code and then when that doesn't work its asking for an MCK code. Old provider says its sky i need to speak to. No luck on online helpbot which sent me links to Sky Q mini box help.
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This message was authored by GD1 This message was authored by: GD1

Re: How do i get a network unlock code to allow my new sky sim to work

Posted by a Superuser, not a Sky employee. Find out more

@AngelaM28  Who originally supplied the phone?    If ot wasn't bought from Sky (t=which are mot network locked) then you shouldn;t need to do anything, if the phone came from another provider only they can give you the network unlock code, Skty can't do that.

 

See this useful guide https://www.uswitch.com/mobiles/guides/how-to-unlock-a-phone-a-guide-to-unlocking-mobile-phones/

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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