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Discussion topic: How do I set my APN for abroad?

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This message was authored by AnnieL17 This message was authored by: AnnieL17

How do I set my APN for abroad?

Having not been able to use my Sky mobile abroad in March, I contacted Sky before travel last week. Set Spend cap. Assured all ok.

No Mobile data all weekend.  Roaming on; mobile data on. Searched APN - found not set for abroad.  How do I resolve this? 

BT have a site which takes you through the process clearly and concisely. Am I correct in assuming that relates to BT connections?

@anneil

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This message was authored by caesarome This message was authored by: caesarome

Re: How do I set my APN for abroad?

Posted by a Superuser, not a Sky employee. Find out more

Depending on what device you have:

 

Apple:
Settings > Mobile Data > SIM Applications > Change to Home


Android:
Sky Menu App or SIM toolkit > Roaming > Change to Home

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AnnieL17
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This message was authored by AnnieL17 This message was authored by: AnnieL17

Re: How do I set my APN for abroad?

Thank you, but that is not what the issue is.

@AnnieL

This message was authored by caesarome This message was authored by: caesarome

Re: How do I set my APN for abroad?

Posted by a Superuser, not a Sky employee. Find out more

Sorry @AnnieL17 I meant to say those settings need to be changed to abroad if it is not set at this.

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AnnieL17
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This message was authored by AnnieL17 This message was authored by: AnnieL17

Re: How do I set my APN for abroad?

Yes, Caesarome, I did that. I'm now going to try to speak to Sky.

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