How do I reach customer support on here to start up service with Sky regarding my order?

[Stephanie254]

How do I reach customer support on here to start up service with Sky regarding my order?

[Doc5907]

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@Stephanie254 wrote:

How do I reach customer support on here to start up service with Sky regarding my order?

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@Stephanie254

I have escalated your post to Sky who should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.



Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.



You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014

[Stephanie254]

Oh ok thank you so much that is very helpful

[caesarome]

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@Stephanie254 wrote:

How do I reach customer support on here to start up service with Sky regarding my order?

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@Stephanie254 

What is the issue with your order ?

[Stephanie254]

 I iwas in the process pf ordering an iphone 16 I believe with the unlinmited data and the airpods as an accessory but I didnt finish making the payment but the only upfront cost was around $23 so late when i came back to the website to finalize the mobile service andmake paymemt i logged into the account and clicked on my order but and error message to contact sipport regarding my order popped up   

[Daniel0210]

@Stephanie254 

You have mentioned $ so where are you?

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.
Please be aware, our Community chat closes at 6pm tonight and will re-open on 27th December at 8am.