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Discussion topic: How do I contact sky mobile for replacement Apple Pencil in warranty

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This message was authored by Fed+up+Leanne This message was authored by: Fed+up+Leanne

How do I contact sky mobile for replacement Apple Pencil in warranty

I have a Apple Pencil that is faulty and needs replacing - this has been verified by Apple Store , 

how do I actually contact someone to arrange this? 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: How do I contact sky mobile for replacement Apple Pencil in warranty

Posted by a Superuser, not a Sky employee. Find out more

Call 150?

 

Also see here: https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

I am just another Sky customer and my views are my own
Fed+up+Leanne
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This message was authored by Fed+up+Leanne This message was authored by: Fed+up+Leanne

Re: How do I contact sky mobile for replacement Apple Pencil in warranty

Cheers 

Fed+up+Leanne
Topic Author
This message was authored by Fed+up+Leanne This message was authored by: Fed+up+Leanne

Re: How do I contact sky mobile for replacement Apple Pencil in warranty

So sky mobile don't appear to observe consumer law and refuse to replace fault Apple Pencil that is under 2 years old. Apple Store told me they have to replace it but sky say no. Complaint is raised - terrible service and I'm now left to continue payments on a product that is faulty and can't be used 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: How do I contact sky mobile for replacement Apple Pencil in warranty

Posted by a Superuser, not a Sky employee. Find out more

@Fed+up+Leanne wrote:

So sky mobile don't appear to observe consumer law and refuse to replace fault Apple Pencil that is under 2 years old. 


What consumer law do you refer to?

 

Within the first 30 days you have a right to reject.  Within first 6 months any fault is assumed to have been there from purchase/delivery unless the retailer can show otherwise (like it's snapped in half).

 

After 6 months you have to show the fault was there from purchase/delivery.

 

Most manufacturers will give a 12 months warranty (in addition to your statutory rights).

I am just another Sky customer and my views are my own
Fed+up+Leanne
Topic Author
This message was authored by Fed+up+Leanne This message was authored by: Fed+up+Leanne

Re: How do I contact sky mobile for replacement Apple Pencil in warranty

2 year consumer law coverage  

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