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Discussion topic: How can I check on my return, that I have sent back?

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Avatar for Mutantnunjacroc
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This message was authored by: Mutantnunjacroc

Message posted on ‎14 Jan 2025 10:30 AM

How can I check on my return, that I have sent back?

How long does it take for a return to go through on a device? I am waiting to potentially change network once I receive confirmation of my CAA being closed & valuation of my phone I sent back all being settled. I can't find any log of me returning it on the app and the virtual assistant is useless. Thanks
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎14 Jan 2025 10:34 AM

Re: How can I check on my return, that I have sent back?

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@Mutantnunjacroc 

2-3 weeks seems to be an average waiting time for when devices have been returned so if you have been waiting longer you will have to call Sky to take it up with them.

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