High bill

[KerryDM]

I have had a message that my next mobile bill will be over £100 but it at this is due to a missed payment. I have never missed a direct debit payment. So I can't understand why the bill is so high even with checking it online 

[63johnw]

Hi @KerryDM  we are customers like you and don't have access to your account information. Give sky a call free on 150 and ask them to look at it for you. 

[caesarome]

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@KerryDM wrote:

So I can't understand why the bill is so high even with checking it online 

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Are you online bills showing that your previous bills along with your latest have been paid and nothing is outstanding on your account, if so then perhaps this text/email is either wong or it wasn't from Sky but a scammer, they way to tell regarding the later is they would be in a link that they want you to click through, Sky wouldn't usually do this.