3

This discussion topic has been answered Discussion topic: Hi does this mean I have a credit on my account

Reply
Answered - Go to Answer
Avatar for Yassine92
Level 1 icon
What's this?
This message was authored by: Yassine92

Message posted on ‎23 Sep 2024 02:12 PM

Hi does this mean I have a credit on my account

IMG_4934.jpeg

 or that's the amount I need to pay for my next bill any help would be appreciated thank you 

Report post
Post 1 of 4
826 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎23 Sep 2024 02:15 PM - last edited: ‎23 Sep 2024 02:21 PM

Re: Hi does this mean I have a credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@Yassine92 

You also need to block out the two mobile numbers alongside sim 1 and sim 2 on the image and resubmit. 

Yes it seems you were in credit for £406 and now showing -£195. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

View this Answer within the discussion

Report post
Post 2 of 4
823 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎23 Sep 2024 02:15 PM - last edited: ‎23 Sep 2024 02:21 PM

Re: Hi does this mean I have a credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@Yassine92 

You also need to block out the two mobile numbers alongside sim 1 and sim 2 on the image and resubmit. 

Yes it seems you were in credit for £406 and now showing -£195. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 4
824 Views
Reply

Did this answer not help you?
Avatar for Yassine92
Level 1 icon
What's this?
Topic Author
This message was authored by: Yassine92

Message posted on ‎23 Sep 2024 02:32 PM

So this means my next bill will be taken from the £195 that I have in credit ?

IMG_4934.jpeg

 

Report post
Post 3 of 4
805 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎23 Sep 2024 04:19 PM

Re: So this means my next bill will be taken from the £195 that I have in credit ?

Posted by a Superuser, not a Sky employee. Find out more

@Yassine92 

The £406 isn't anything you have to pay as it is what is owed to you so have you been manually aging your bills each month as it could be they are being g paid twice as Sky might be taking them via whatever payment you have set up.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 4
776 Views
Reply
Reply
Answered - Go to Answer