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Discussion topic: Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

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This message was authored by Angel2231 This message was authored by: Angel2231

Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

Any advice welcome 🙂


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

Posted by a Superuser, not a Sky employee. Find out more

@Angel2231  If it's been stolen you can infact order a replacement sim, activate it and it will deactivate your old sim https://www.sky.com/myaccount/mobile/sim/x/replace-sim/order

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

Posted by a Superuser, not a Sky employee. Find out more

@Angel2231  If it's been stolen you can infact order a replacement sim, activate it and it will deactivate your old sim https://www.sky.com/myaccount/mobile/sim/x/replace-sim/order

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Angel2231
Topic Author
This message was authored by Angel2231 This message was authored by: Angel2231

Re: Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

Thank you so much @GD1 

Angel2231
Topic Author
This message was authored by Angel2231 This message was authored by: Angel2231

Re: Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

I ordered a new SIM as suggested, but the number still rings and machine says to leave voicemail so

not cancelled completely.

This message was authored by 63johnw This message was authored by: 63johnw

Re: Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Angel2231  have you activated the replacement sim ? It will be the same number so will still ring once activated and the other will be cancelled. 





If someone has helped give them a thumbs up.

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Angel2231
Topic Author
This message was authored by Angel2231 This message was authored by: Angel2231

Re: Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

I have not activated the new SIM, I need to cancel it altogether.  Thanks.

This message was authored by GD1 This message was authored by: GD1

Re: Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

Posted by a Superuser, not a Sky employee. Find out more

@Angel2231  In that case you would have to call Sky to cancel it, it can only be cancelled either within the 31 day cool off or after the initial 12 month term expires.

 

The reason it was suggested to get a replacment is that you could keep the sim & use it but the old one would  then be deactivated, if thats not your intention then call Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Angel2231
Topic Author
This message was authored by Angel2231 This message was authored by: Angel2231

Re: Hi, anyone know how to cancel a SIM please? I have one that has been stolen. Many thanks.

Thank you.

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