Hi all i ordered a new device

[Kelly3678]

Hi all I ordered a new phone for my son which turned up fine but I still haven't received the sim card and of course can't speak to anyone at sky anyone had the same issue. I've logged in and tried to order a replacement but I doesn't register the new device as a number on my account 

[caesarome · Accepted solution]

As the sim hasn't been activated you can't order a replacement for it but what you can do is to order another sim from here:

https://www.sky.com/shop/mobile/plans

Should you end up with two then make sure you only activate one of them so the other is cancelled

[Kelly3678]

I've spoken to sky and the sim card for the new device wasn't put on my order apparently there was a glitch with there system so have now had to re order a sim now just got to wait for it to turn up.