Hi all, I'm currently in the US and yet again I can't use roaming. No calls or texts either. Gone th

[Alison08]

Hi all, I'm currently in the US and yet again I can't use my phone except on the hotel or wherever wifi, so no calls or texts here or to the UK. I'm on my own with no phone. My phone is a Samsung A13 which is compatible apparently. Any ideas anyone, I'm desperate now. I've been through every help option twice with no joy. 

[63johnw · Accepted solution]

Hi @Alison08  have you tried searching for and connecting to a different local network ? Have you made sure your monthly spend cap is set high enough ? Also try this and toggle the setting. 

Sky Menu App or SIM toolkit > Roaming/Home

[Alison08]

Hi there, thank you ever so much for replying. I have indeed tried all those things but still no joy. VOLTE says LTE/2G/3G but here in the US I need to use 4G apparently. My A13 is 4G capable but doesn't want to know here. Can I sort that manually possibly. That's probably not it but willing to try anything. Otherwise I'll have to track down a US pay as you go sim card. 🙂