@leggs001
Habevyou tried using a different web browser or even a different device. If you haven't yet and the same happens then all you can do is to call Sky and have them place this order for you.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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