Hi I’m just woundering if my order has gone through

[Lee1210]

Hi I'm just wondering if my order have been accepted or not as I'm confused I had an email to say cancelled then had a email to say use was working on it 

[63johnw]

Hi @Lee1210  this normally happens when you have failed Skys second enhanced credit check and the emails often come in the wrong order. A call to sky will confirm but they can't tell you why, this is something you would need to investigate yourself with a credit agency. 

[PandJ2020]

I believe that's a sign that you did not pass the credit check.  The mails do appear to arrive out of order.