4

This discussion topic has been answered Discussion topic: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .

Reply
This message was authored by: Stellz7

Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .

I am in kassiopi in Corfu which is near Albania  over the sea . I have been charged an. Extra £43  for Albania but never been to that country. 


Best Answers
This message was authored by: 63johnw Answer

Re: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stellz7  if you look at this link it does warn of this, and specifically mentions Corfu. All you can do is call sky on 150 when you return to ask if they will remove the charges. If you are still there turn off the automatic setting in network selection in your phone and only use one of the local networks. 

https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: 63johnw Answer

Re: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stellz7  if you look at this link it does warn of this, and specifically mentions Corfu. All you can do is call sky on 150 when you return to ask if they will remove the charges. If you are still there turn off the automatic setting in network selection in your phone and only use one of the local networks. 

https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

Did this answer not help you?

This message was authored by: PandJ2020

Re: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .

Posted by a Superuser, not a Sky employee. Find out more

@Stellz7 wrote:

...but never been to that country. 


But your phone did connect to a cellular provider in that country.

 

As above, it's best to use manual network selection as this is a risk.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Daniel0210

Re: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .

Posted by a Superuser, not a Sky employee. Find out more

@Stellz7 

This scenario has been reported quite a few times previously on the forum. There's nothing Sky can do to prevent this unfortunately which is why that link provides the warning. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: TimmyBGood

Re: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .

Posted by a Superuser, not a Sky employee. Find out more

@Stellz7 wrote:

 

never been to that country. 


At their closest the island and the mainland are only two miles apart: it's entirely possible that at some point you had a stronger signal from an Albanian mast than a Greek one.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply