This discussion topic has been answered Discussion topic: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .
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Message posted on 13 Jul 2024 06:54 AM
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I am in kassiopi in Corfu which is near Albania over the sea . I have been charged an. Extra £43 for Albania but never been to that country.
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Message posted on 13 Jul 2024 07:06 AM
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Hi @Stellz7 if you look at this link it does warn of this, and specifically mentions Corfu. All you can do is call sky on 150 when you return to ask if they will remove the charges. If you are still there turn off the automatic setting in network selection in your phone and only use one of the local networks.
https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges
I AM NOT A SKY EMPLOYEE
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I Wont Respond To Direct Messages So Ask Any Questions Here
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Message posted on 13 Jul 2024 07:06 AM
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Hi @Stellz7 if you look at this link it does warn of this, and specifically mentions Corfu. All you can do is call sky on 150 when you return to ask if they will remove the charges. If you are still there turn off the automatic setting in network selection in your phone and only use one of the local networks.
https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 13 Jul 2024 08:36 AM
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Re: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .
@Stellz7 wrote:...but never been to that country.
But your phone did connect to a cellular provider in that country.
As above, it's best to use manual network selection as this is a risk.
Message posted on 13 Jul 2024 08:45 AM
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Re: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .
This scenario has been reported quite a few times previously on the forum. There's nothing Sky can do to prevent this unfortunately which is why that link provides the warning.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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Message posted on 13 Jul 2024 10:24 AM - last edited: 13 Jul 2024 10:26 AM
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Re: Hi I am on holiday in Corfu and have been charged £43 for Albania ? Not been to Albania .
@Stellz7 wrote:
never been to that country.
At their closest the island and the mainland are only two miles apart: it's entirely possible that at some point you had a stronger signal from an Albanian mast than a Greek one.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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