Help with eSIM!

[Mummyoftwo]

Hi, I have been on the phone to sky trying to change my sim number. The guy advised me to do it via downloading eSIM and choosing the option of having a new number. I didn't get this option and now when trying to make calls it says last line now working!??? 

is there a way I can revert back to a physical sim and get a new number without taking out a new contract? 

[63johnw]

Hi @Mummyoftwo to get you some help I have escalated your post to Sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Mummyoftwo an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Mummyoftwo . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks