09 Sep 2023 10:32 AM
Help needed activating my new sim card?
09 Sep 2023 10:35 AM
Posted by a Superuser, not a Sky employee. Find out more@IanBear To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
09 Sep 2023 10:43 AM
Thank you. I have to leave for work very soon, but I will try to touch base later.
No problem. Browse or search to find help, or start a new discussion on Community.
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