Help Needed, when asked to select an option when calling a company my selection never registers

[HIggsy3]

i have just called a local company and they have a recorded message saying press 1 for this, 2 for that, 3 for etc.  Whenever i make my selection it never registers. I eventually get cut off it is very frustrating

[PandJ2020]

Sky's DTMF may not always be recognised - if you cannot use speech then there's not really a solution...