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Discussion topic: Hello i orginallly had the lowest data plan then i had to upgrade it ad my wifi broke now i cant

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This message was authored by ggrace02x This message was authored by: ggrace02x

Hello i orginallly had the lowest data plan then i had to upgrade it ad my wifi broke now i cant

Hello i was orginally on the lowest data plan I had to up it due to wifi breaking now it wont let me go back to the orgonal plan anyone know why 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hello i orginallly had the lowest data plan then i had to upgrade it ad my wifi broke now i cant

Posted by a Superuser, not a Sky employee. Find out more

@ggrace02x 

Your original data plan may be no longer available. They changed fairly frequently. 

From Skys website

Data plans

If you're changing to a:

  • Bigger data plan - your new data allowance will be ready to use straight away.
  • Smaller data plan - this won't change until your next bill date.

One to watch out for: Our data plans change regularly, so you might not always be able to change back to a plan you used to be on.

  • E.g. You change from 1GB @ £6 to 2GB @ £12, and the 1GB @ £6 plan isn't available anymore - you won’t be able to change back to it.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Hello i orginallly had the lowest data plan then i had to upgrade it ad my wifi broke now i cant

Posted by a Superuser, not a Sky employee. Find out more

As above, you can only switch to the currently available plans.  If you switch from a plan then there's no guarantee it will still be there when you want to switch back (as has happened here).

 

Additionally, if you have an offer applied to your plan then switching away from it will cancel that offer.

I am just another Sky customer and my views are my own
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