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Discussion topic: Hello i cancelled my order arround 13 days ago but still didnt recirved my upfront cost.

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This message was authored by Zubig This message was authored by: Zubig

Hello i cancelled my order arround 13 days ago but still didnt recirved my upfront cost.

I cancelled my order on 24th feburary and its almost 13 days ago but i didnt got my refund.
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hello i cancelled my order arround 13 days ago but still didnt recirved my upfront cost.

Posted by a Superuser, not a Sky employee. Find out more

@Zubig 
I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other. Give Sky a call to check the status of the refund.


You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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