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Discussion topic: Had a phone replaced through insurance but the imei is different & has not been updated.

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This message was authored by Dinkydee This message was authored by: Dinkydee

Had a phone replaced through insurance but the imei is different & has not been updated.


my phone was replaced as I have Apple insurance but my imei number is now different to the one I have a contract with, how do I update the newer phone details on my account. This will be an issue when I come to swap my phone surely. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Had a phone replaced through insurance but the imei is different & has not been updated.

Posted by a Superuser, not a Sky employee. Find out more

As you didn't get the phone from Sky to see if they can update it for you give them a call on 150.

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