Discussion topic: Had a new phone for a month but I want to change it for a different phone can I do this

This message was authored by: Dazz210570 · ‎16 Oct 2024

Hi I've just upgraded to a Samsung 24 ultra had it just over a month can I change it to a iphone 16 pro

This message was authored by: SKY1992bf · ‎16 Oct 2024

@Dazz210570 No as your outside the 31 day return window

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This message was authored by: Dazz210570 · ‎16 Oct 2024

Thank you it does say I can swap if I send this phone back though but when I try site keeps crashing

This message was authored by: Daniel0210 · ‎16 Oct 2024

@Dazz210570
If you'd still been in the cooling off period (which is 31 days), you could but as you’ve had it more than 31 days you can't send it back without incurring substantial charges.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: PandJ2020 · ‎16 Oct 2024

You can swap but it will be expensive as the residual value of the device will be far below the outstanding credit. Call 150 if the site isn't allowing you to do it.

I am just another Sky customer and my views are my own

Discussion topic: Had a new phone for a month but I want to change it for a different phone can I do this

Had a new phone for a month but I want to change it for a different phone can I do this

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Re: Had a new phone for a month but I want to change it for a different phone can I do this

Re: Had a new phone for a month but I want to change it for a different phone can I do this

Re: Had a new phone for a month but I want to change it for a different phone can I do this

Re: Had a new phone for a month but I want to change it for a different phone can I do this

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