16 Oct 2024 08:55 PM
16 Oct 2024 08:57 PM
Posted by a Superuser, not a Sky employee. Find out more@Dazz210570 No as your outside the 31 day return window
16 Oct 2024 08:59 PM
Thank you it does say I can swap if I send this phone back though but when I try site keeps crashing
16 Oct 2024 08:59 PM
Posted by a Superuser, not a Sky employee. Find out more@Dazz210570
If you'd still been in the cooling off period (which is 31 days), you could but as you’ve had it more than 31 days you can't send it back without incurring substantial charges.
16 Oct 2024 09:44 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can swap but it will be expensive as the residual value of the device will be far below the outstanding credit. Call 150 if the site isn't allowing you to do it.
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