Got a new phone and sim yesterday continuing on sky needs help setting up

[Charlotte+Mckerre]

Hi, 

yesterday I racieved my new phone and sim deal. It appears tge new sim won't activate. I am want to keep the same mobile number I had before. I am staying with my mobile. I have requested a PAC number but I did this wrong and do not need this. 

thank you 

[63johnw]

Hi @Charlotte+Mckerre  if your old sim was also with sky you can't port it to another sky sim. Just use the old sim in the new phone. 

[PandJ2020]

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@63johnw wrote:

Just use the old sim in the new phone. 

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...which will be your existing dataplan and not any new one.

Any new plan will have a new number if you activate it (sounds like you are selecting replacement) - and you'll be paying for two.