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Discussion topic: Faulty IPhone 12

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This message was authored by akhak This message was authored by: akhak

Faulty IPhone 12

Hi,

 

Has anyone managed to  make a claim for a faulty phone under consumer law?

 

I have an Iphone 12 which is over a year old  but under 2 years old on contract which has developed a fault (no power at all).

 

Was checked by Apple today (Apple Genius), who confirmed the phone is out of warranty but advised I should be able to get the phone changed by Sky Mobile because it is under 2 years old.

 

Was given a note from Apple to this effect.

 

How would I go about this?

 

Thanks!


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Faulty IPhone 12

Posted by a Superuser, not a Sky employee. Find out more

Calling Sky would be pretty much the only way to go about it, Sky might want it sent of to see if it can be repaired first though.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Faulty IPhone 12

Posted by a Superuser, not a Sky employee. Find out more

Calling Sky would be pretty much the only way to go about it, Sky might want it sent of to see if it can be repaired first though.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
akhak
Topic Author
This message was authored by akhak This message was authored by: akhak

Re: Faulty IPhone 12

Thank you 🙂

This message was authored by WBA11 This message was authored by: WBA11

Re: Faulty IPhone 12

Did you have any success?

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