Fake account

[Jasper+k13]

I have recently been billed by sky mobile for £200 roaming charges in Pakistan!!! The SIM being used is one I cancelled 6 months ago!!! I am 75, housebound and never been to Pakistan. Sky are hounding me for this payment. I have rang sky 4 times, and each time I get an Indian assistant. I have cancelled my direct debit and I will not reinstate it until sky resolves the problem. I have been with sky over 12 years, but I am seriously considering changing my duppl9

[Daniel0210]

@Jasper+k13 

Cancelling the direct debit is definitely not recommended. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky will involve a debt recovery company which may affect your credit rating. You need to reinstate the payment method asap and contact Sky. 

[Jasper+k13]

What do you suggest I do? I don't have £200 to pay sky - I am a severely disabled 75 year old woman, l.

[Daniel0210 · Accepted solution]

@Jasper+k13 

You need to talk to Sky before your services are restricted because of the non payment at which point any calls to Sky will only prompt you to pay what they believe you owe.

These are the other methods for contacting Sky which may work…

🔹 Sky Assistant is now available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔹Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Also, are you registered with the Accessibility Team? It may be worth registering with them who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Failing that you may need to make a complaint

https://www.sky.com/help/articles/how-to-make-a-complaint