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Discussion topic: Extra credit in my account by accident

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This message was authored by Samantha243 This message was authored by: Samantha243

Extra credit in my account by accident

Hello I don't know if I can get help doing this but I paid into my account thinking I missed my bill but I did last month and it's going to take it out my account today so is there a way you can take the credit and pay the bill with it then take the rest out my account or pay me back my credit and take the payment?

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Extra credit in my account by accident

Posted by a Superuser, not a Sky employee. Find out more

Hi @Samantha243  once the payment has been taken and the extra payment is showing as credit then come back here and we can arrange for it to be refunded. 

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Samantha243
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This message was authored by Samantha243 This message was authored by: Samantha243

Re: Extra credit in my account by accident

Can I not just get the credit back then you guys can still take the payment cause the money I paid is showing as credit??

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Extra credit in my account by accident

Posted by a Superuser, not a Sky employee. Find out more

@Samantha243 wrote:

Can I not just get the credit back then you guys can still take the payment cause the money I paid is showing as credit??


You're not talking to Sky here - just other customers.

 

Manual payments do not generally stop automated ones.

 

As noted above any overpayment can be refunded to you but will take 3-5 working days to credit.

I am just another Sky customer and my views are my own
This message was authored by 63johnw This message was authored by: 63johnw

Re: Extra credit in my account by accident

Posted by a Superuser, not a Sky employee. Find out more

@Samantha243 wrote:

Can I not just get the credit back then you guys can still take the payment cause the money I paid is showing as credit??


As mentioned @Samantha243 the automatic payment can't be stopped that's why you shouldn't make extra payments. Once the payment has been taken and the excess payment is showing as credit we can help you get refunded, but not until then. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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