10

Discussion topic: Extra cost on bill

Reply
This message was authored by Shibin This message was authored by: Shibin

Extra cost on bill

Hi team,

I couldn't get why my next payment is £78. It was £39 for each month and i have paid it until last month as per my statement. Could you please explain me why this happened? Thank you very much.


Best Answers
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Extra cost on bill

Posted by a Superuser, not a Sky employee. Find out more

@Shibin 

As customers like you we can't see your bills. Compare your bill to a previous month and click on any blue arrows on the breakdown of your bill for an unknown amount. Any non inclusive calls, any roaming charges? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Extra cost on bill

Posted by a Superuser, not a Sky employee. Find out more

@Shibin 

As customers like you we can't see your bills. Compare your bill to a previous month and click on any blue arrows on the breakdown of your bill for an unknown amount. Any non inclusive calls, any roaming charges? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Shibin
Topic Author
This message was authored by Shibin This message was authored by: Shibin

Re: Extra cost on bill

Hi Daniel

thank you very much for your help. Unfortunately I am still confused about my billing. How can I solve it. Actually it showing double billed for this month as per the previous statement schedule.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Extra cost on bill

Posted by a Superuser, not a Sky employee. Find out more

@Shibin 

Perhaps post an image of your bill making sure all personal information is blocked out such as names, addresses, phone numbers and account number. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by lockster This message was authored by: lockster

Re: Extra cost on bill

It appears you have done duplicated a charge for more than just me just from reading the above , are. Going to correct this error 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Extra cost on bill

Posted by a Superuser, not a Sky employee. Find out more

@lockster 
You’re not talking to Sky Customer Services on here. This forum is where customers try to help other customers. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Extra cost on bill

Posted by a Superuser, not a Sky employee. Find out more

@lockster wrote:

It appears you have done duplicated a charge for more than just me just from reading the above , are. Going to correct this error 


@lockster 

Have you manually paid your bill when you have a payment method set up that Sky have also taken the bill via it ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by danielle2021 This message was authored by: danielle2021

Re: Extra cost on bill

This exact thing has happened to me, jumped from £42 to £78. No added extras, they just almost doubled the direct debit price. Did you find any answer? Customer service just sent me here with no luck

This message was authored by caesarome This message was authored by: caesarome

Re: Extra cost on bill

Posted by a Superuser, not a Sky employee. Find out more

@danielle2021 

Are you just a Sky mobile customer (where you have posted) or do you have other services from Sky ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by danielle2021 This message was authored by: danielle2021

Re: Extra cost on bill

I have sky broadband superfast, calls and tv. I am going to give them a call tomorrow and see what they say. Its more the fact i had no prior warning, email/letter ect explaining the increase. I just happened to check my direct debit today and noticed.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Extra cost on bill

Posted by a Superuser, not a Sky employee. Find out more

@danielle2021 
It seems that a discounted deal may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. Try comparing a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion