02 Dec 2023 04:15 AM
Hi team,
I couldn't get why my next payment is £78. It was £39 for each month and i have paid it until last month as per my statement. Could you please explain me why this happened? Thank you very much.
02 Dec 2023 05:52 AM
Posted by a Superuser, not a Sky employee. Find out moreAs customers like you we can't see your bills. Compare your bill to a previous month and click on any blue arrows on the breakdown of your bill for an unknown amount. Any non inclusive calls, any roaming charges?
02 Dec 2023 05:52 AM
Posted by a Superuser, not a Sky employee. Find out moreAs customers like you we can't see your bills. Compare your bill to a previous month and click on any blue arrows on the breakdown of your bill for an unknown amount. Any non inclusive calls, any roaming charges?
02 Dec 2023 05:55 AM
Hi Daniel
thank you very much for your help. Unfortunately I am still confused about my billing. How can I solve it. Actually it showing double billed for this month as per the previous statement schedule.
02 Dec 2023 06:00 AM
Posted by a Superuser, not a Sky employee. Find out morePerhaps post an image of your bill making sure all personal information is blocked out such as names, addresses, phone numbers and account number.
03 Dec 2023 06:12 PM
It appears you have done duplicated a charge for more than just me just from reading the above , are. Going to correct this error
03 Dec 2023 06:45 PM
Posted by a Superuser, not a Sky employee. Find out more@lockster
You’re not talking to Sky Customer Services on here. This forum is where customers try to help other customers.
03 Dec 2023 07:18 PM
Posted by a Superuser, not a Sky employee. Find out more
@lockster wrote:
It appears you have done duplicated a charge for more than just me just from reading the above , are. Going to correct this error
Have you manually paid your bill when you have a payment method set up that Sky have also taken the bill via it ?
17 Dec 2023 01:48 PM
This exact thing has happened to me, jumped from £42 to £78. No added extras, they just almost doubled the direct debit price. Did you find any answer? Customer service just sent me here with no luck
17 Dec 2023 01:51 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you just a Sky mobile customer (where you have posted) or do you have other services from Sky ?
17 Dec 2023 10:51 PM
I have sky broadband superfast, calls and tv. I am going to give them a call tomorrow and see what they say. Its more the fact i had no prior warning, email/letter ect explaining the increase. I just happened to check my direct debit today and noticed.
18 Dec 2023 05:21 AM
Posted by a Superuser, not a Sky employee. Find out more@danielle2021
It seems that a discounted deal may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. Try comparing a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.
You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion