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Discussion topic: Everything but my number has transferred to new Sky mobile

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PaulCalladine
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Everything but my number has transferred to new Sky mobile

‎09 Dec 2024 09:14 PM

I've moved to a ESIM, but the number hasn't gone over. 
everything on the phone works but no calls 

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Sarah383
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Re: Everything but my number has transferred to new Sky mobile

‎09 Dec 2024 09:20 PM

I'm having the same issue!!! 

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caesarome
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Re: Everything but my number has transferred to new Sky mobile

‎09 Dec 2024 09:39 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you transferring a number from a different network @PaulCalladine and if so when did you give Sky the pac code ?

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Sarah383
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Re: Everything but my number has transferred to new Sky mobile

‎09 Dec 2024 09:41 PM

Yes pac code was given and they said it would switch today. Rang them and they said it would be done by tonight but still showing old number 

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caesarome
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Re: Everything but my number has transferred to new Sky mobile

‎09 Dec 2024 09:45 PM

Posted by a Superuser, not a Sky employee. Find out more

@Sarah383 

When did you give Sky the pac code, Friday, Saturday etc...

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Sarah383
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Re: Everything but my number has transferred to new Sky mobile

‎09 Dec 2024 09:47 PM

Friday afternoon 

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caesarome
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Re: Everything but my number has transferred to new Sky mobile

‎09 Dec 2024 09:50 PM

Posted by a Superuser, not a Sky employee. Find out more

Then it should have happened today so I would give it to early evening tomorrow and if it hasn't then you will have to chase Sky up again. 

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PaulCalladine
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Re: Everything but my number has transferred to new Sky mobile

‎09 Dec 2024 10:24 PM

The PAC code was given weeks ago, the eSIM hasn't been set up and it won't accept the manual attempts, the QR code didn't work either. 

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63johnw
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Re: Everything but my number has transferred to new Sky mobile

‎10 Dec 2024 06:39 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @PaulCalladine  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

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Addie15
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Re: Everything but my number has transferred to new Sky mobile

‎10 Dec 2024 09:06 AM

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @PaulCalladine.

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