Discussion topic: Everyones data is working abroad apart from mine.
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Message posted on 06 Sep 2024 11:56 PM
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Everyones data is working abroad apart from mine.
So we landed in Lanzarote and straight away the wife and the daughters sky mobiles pinged with new network connection, but nothing to my skymobile (and I'm the main contract holder, and the others are my add ons). I have a newish Samsung s23 fe, I have took the sim out, flight mode on and off, tried to resend settings, everything apart from solving world peace. I can't contact sky as I have no signal, tried on the wife's but it just crackles. I'm disabled with a young family and I had to wing it driving from the airport to playa blanca in the pitch black with no sat nav or Internet access as e eryone phones where dead apart from mine. I've never had a problem abroad but this is ridiculous.
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Message posted on 07 Sep 2024 05:45 AM
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Re: Everyones data is working abroad apart from mine.
Is your phone now set to abroad as per this:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.
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If you need help please provide as much information as you can
Message posted on 07 Sep 2024 06:09 AM
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Re: Everyones data is working abroad apart from mine.
Hi, yes it's set to abroad, roaming on, spend cap isn't low. I can't figure it out. 🤯
Message posted on 07 Sep 2024 06:15 AM
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Re: Everyones data is working abroad apart from mine.
Hi @chrisjanice have you tried manually searching for local networks and trying to connect to any that show up ?
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 07 Sep 2024 10:36 AM
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Re: Everyones data is working abroad apart from mine.
Yes I tried that too. Thanks
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