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Discussion topic: Everyone abroad can't use mobike data and have emergency calls only. Have tried changing network to

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Message posted on ‎05 Oct 2024 11:51 AM

Everyone abroad can't use mobike data and have emergency calls only. Have tried changing network to

Everytime abroad can't use mobile data and only get emergency calls. As you can never get speaking to someone directly their virtual assistant doesn't give any help. Has anyone else had this problem with Sky mobile and can you offer any help?
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This message was authored by: caesarome

Message posted on ‎05 Oct 2024 12:00 PM

Re: Everyone abroad can't use mobike data and have emergency calls only. Have tried changing network

Posted by a Superuser, not a Sky employee. Find out more

Are the phones set to abroad:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad.


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

 

Although you don't have to, if you have a spend cap set is it high enough to cover your stay where you are ?

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Message posted on ‎05 Oct 2024 03:18 PM

Re: Everyone abroad can't use mobike data and have emergency calls only. Have tried changing network

Thank you for the reply but I can't locate this option

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This message was authored by: 63johnw

Message posted on ‎05 Oct 2024 03:56 PM

Re: Everyone abroad can't use mobike data and have emergency calls only. Have tried changing network

Posted by a Superuser, not a Sky employee. Find out more

What phone are you using @UserROI  ?

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Message posted on ‎05 Oct 2024 04:05 PM

Re: Everyone abroad can't use mobike data and have emergency calls only. Have tried changing network

Samsung S23

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Message posted on ‎05 Oct 2024 04:07 PM

Re: Everyone abroad can't use mobike data and have emergency calls only. Have tried changing network

Posted by a Superuser, not a Sky employee. Find out more

Do you not have a Sky app installed ?

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Message posted on ‎05 Oct 2024 04:14 PM

Re: Everyone abroad can't use mobike data and have emergency calls only. Have tried changing network

I have MySky app?

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Message posted on ‎05 Oct 2024 04:32 PM

Re: Everyone abroad can't use mobike data and have emergency calls only. Have tried changing network

Posted by a Superuser, not a Sky employee. Find out more

Usually on a device such as yours you would have one called either Sky Menu or SIM toolkit so do yu have either of these ?

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