Email address updated but still getting emails to old email address

[SteveM-J]

I've amended my email with Sky. 
but I'm still getting account-related emails (eg the new mobile contract price increases) to my old email. 
How do I get Sky to stop sending messages to the old email address & actually send to the email address now showing in my account????

[caesarome]

@SteveM-J 

To see if they can help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent SteveM-J an invite to chat.